Returns

Refund/Return Policy

Wrong, damaged or defective items:

Our goal is for you our valued customer to be satisfied with your purchase.  Items sent incorrectly, damaged or defective will be exchanged or refunded in full.  If an item needs to be returned please contact TraderHank for a RA# (Return Authorization Number) within seven (7) days of receipt.  No returns will be accepted after 14 days of receipt.  The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside.  Returns will not be processed without a RA#.  All items (even defective items) should be returned in as clean condition as possible.  Shipping fees are not refundable. We may require additional information to process a return, including pictures, shipping information, etc.

All other returns:

For discrepancies not related to damaged, defective or wrong item, the customer must contact Traderhank within seven (7) days of receipt to get a RA# (Return Authorization Number).  No returns will be accepted after 14 days of receipt.  Customers have 14 days from receipt to return items prior to use.  The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside.  Returns will not be processed without a RA#.  There will be a 20% restocking fee for the authorized return of new products.  All returned items must be in new condition and in their original packaging in 100% resalable condition,  or we may refuse to issue credit.  The customer is responsible for any and all return shipping charges unless we shipped an incorrect, damaged or defective item.  Shipping fees are not refundable. We may require additional information to process a return, including pictures, shipping information, etc.

Sorry, no returns on discontinued, closeout, custom, or electrical components (ignitions and fuel controllers for example).

 

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